Shanghai 12315 consumer complaints (investment) statistics v. Reporting Centre, in 2007, services such applications (to vote) v. 43%, 50% in 2008, rising to 58% last year, the original pattern of the main commodities major changes have taken place, involving prepaid consumer applications (to vote) v. the second. in the prepaid card application (to vote) v., involving hairdressing industry accounted for the majority, reflect committed in violation of the agreed br> compared to previous years, caused by consumption of prepaid cards showing a controversial three trends: First, increasing the amount involved, from the stored amount to only a few hundred dollars to several thousand at every turn now, or even million; second is involved in the industry, more and more concentrated in the beauty salon from individual industries, and gradually to exercise, bathing, laundry, catering and other industries expanded, the phenomenon has become a common trend in the service sector; third the main body of the individual consumer disputes and gradually spread to the community, groups, abrupt increasing controversy. We decided to prepaid card industry and commerce departments in Shanghai as entry point to beauty salon industry as a breakthrough, and actively promote the service area of consumer rights work.
First, efforts to strengthen the whole process of supervision
First, highlight the advance prevention, strengthening publicity tips to enhance consumer awareness of risk prevention. by posting in the relevant business premises marked agreement clearly the responsibility, rights with invoices, to carry out targeted surveys of consumer satisfaction, consumer demand for timely information and other channels, carrier, mode, widely advertised to the community, the formation of momentum, operators and consumers to improve on the hair, Gouka code of conduct seriously.
second is to strengthen the regulatory matters, and strengthen routine inspections, issuing timely behavior of the operator norm. in the classification management system, the hair and beauty behavior object is set to re-focus regulation to the relative concentration of business operators Vending Xinzhuang, Qibao bridge three regions for the pilot areas, and strengthen routine inspections, close monitoring of the implementation of business operators, on the unequal terms of format specifications and other illegal activities in a timely manner. We call prepaid card vending operators to the business of the record in order to master area information card operators, and for some beauty, cosmetics enterprises to related business entities within a full and thorough examination, to crack down on false propaganda, forced consumption of other illegal activities.
third is to strengthen post-processing, with the local government, the timely processing of sudden, mass consumer applications (to vote) v. case . for prepaid sudden strong consumer disputes the amounts involved and more easy to produce group v. group visits and other characteristics, adhere to the 12315 platform as the basis, together with relevant departments in time, quickly and efficiently dispose of consumer applications (investment) case, and actively maintain social stability. Last year in April, Luwan Branch of Shanghai, China received a tree with the tower due to poor management Beauty Co., shuttered and triggered large-scale incidents of mass appeal, to prevent the situation from expanding, the business sector immediately launched the emergency mechanism, arranging for law enforcement cadres in the company on duty in cement it, urging the operators to consumer card products, offsetting the balance of the way, patience to explain to consumers to do the work, temporary relief of disputes; the same time, immediately report to the district government to assist the public security departments to control the situation and prevent looting and other excesses occurred. As measures are in place, which from the mass to effectively resolve consumer disputes in a short time, the cumulative economic loss of more than 800 consumers to save millions of dollars, has been fully affirmed by the district government leaders.
II to guide industry self-regulation
guidance Shanghai Hair & Beauty Industry Association to develop the treatment has made a contract, and the first in Shanghai Minhang and Changning districts to promote the pilot. Currently, the city, including Hua, Yongqi, application of the spring, Wang Lei, including nine large-scale enterprises have signed the chain of beauty salons joined the Convention a contract side and the inside margin business operators to sign with the contents of the , out of the market, on the floor traders played a deterrent.
Third, effective promotion of services related to legislation regulating the process of the Council on services prepaid
exploration has aroused great attention and good social response, strengthening of governance and norms of prepaid cards, as the Symposium, media publicity campaign attracted a good social repercussions. December 15 last year, the NPC Financial and Economic Committee of Shanghai Bureau dedicated to my questions about prepaid legal guidelines to conduct special investigations. research group in the previous stage of the prepaid card business sector norms made to explore fully affirmed and said it would prepaid (Consumer cards) as a 2010 issue of management of the Urban People's Congress legislative research topic.
Dynamics II:
Association to play role in strengthening supervision of prepaid spending card < br> Minhang Branch of Shanghai Industry and Commerce Bureau of the study and practice the scientific concept of development activities, and truly solve the people and society put on the hot issues of concern to the agenda, from the beginning of this year, in Xinzhuang, Qibao, Meilong three pilot town, and strengthen consumer beauty salons prepaid card regulation, and achieved remarkable results. the first quarter of this year, I accepted branch beauty salon prepaid spending card application (to vote) v. fell by 56%. in the success of the pilot basis, the range in the region to promote beauty salons prepaid spending card supervision.
one, solid regulatory base and enhance the consumer card
relevance and effectiveness of regulation for the existing service beauty salon industry��ŵ������, the use of standard contract terms of inequality constraints and consumer interests, even malicious ��� escape after grabbing the money, and the relevant laws and regulations is difficult to effectively regulate the status of the Council to examine the development supervision of those details, implementation of close supervision. Second, registration, access to information. For beauty salon operator's basic information, places the state are sold and operating conditions for registration activities, complete control of their business developments. According to statistics, in the three pilot monitoring region of 202 families of beauty industry offering prepaid spending card 11658, involving an amount of more than 400 million. Third, to investigate and punish, regulate business. increase the regulatory region of the standard terms of business operators contract supervision and inspection of 39 single aspects of the development of the investigation. Fourth, the substantive examination, to prevent escape. Recently I started a branch of the hairdressing industry operators to establish, change, cancellation of business registration on the substance of the review process, the area of industrial and commercial premises were inspected to ensure that the situation accurately.
Second, pay attention to consumer alerts and enhance consumer awareness of risk prevention and self-protection
full use of various sites, channels and carriers in various forms of publicity to enhance consumer awareness of risk prevention and self-protection. the one hand, consumption in the sale of prepaid card business operators within their stores or posted prominently marked consumer rights through the region more than 400 contact points issued by the branch to the community residents published in rest assured that shopping street billboards and Minhang District Consumer Protection Branch and the Joint Committee established information platform and other mobile phone carrier, from time to time to the community early warning consumer card consumer guide consumer science, rational consumption.
three associations to play a role and improve long-term management and development of the industry self-regulatory mechanism
city council meetings with industry associations and beauty salons member companies on how to strengthen self-discipline, standardize the behavior of consumer card available, and promote orderly and healthy development of industry, communication, discussion, consultations, received positive response. under the supervision and guidance in the Precinct, industry associations by the end of February this year launched the consumer disputes department setting, in violation of provisions of the Convention disposal aspects. Meanwhile, the refund money to escape or to perform obligations, industry associations may enable the restitution obligation bond issue to consumers, fully protect the legitimate interests of consumers. As of the end of March, Wenfeng, Yongqi other 10 large hairdressing industry The business representatives signed the
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